Being able to communicate with your hosting supplier when you have any kind of questions or encounter any issues is very important and how fast they will answer and take action can be essential, particularly if your web site is business-oriented, as more downtime could mean losing potential clients. The support options are usually a way to distinguish actual suppliers from resellers. The latter generally reply just to email messages or support tickets and you may need to wait for a day or maybe more in order to receive an answer. If your trouble requires a couple of replies, you could end up losing a few days so as to have a simple problem fixed. Using a genuine and reliable website hosting company, you will be in a position to get in touch with the support at any time and get an instant reply no matter what the problem or your question is - pre-sales, customer or technical one.

24/7 Customer Support in Hosting

The customer and technical support services for all of our hosting plans are twenty-four-seven, so you can forget all about waiting for a few days so as to receive assistance. If you are not our client yet, you can give us a call, chat with a consultant or send an e-mail. If you do have an account, you'll be able to open a support ticket in addition to the other three options for communication. You can pick the most appropriate way to contact us depending on where you are or what hardware you use. We can assist you for almost any webhosting-related question that you have or problem that you may experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even then the maximum reply time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you pick, you will be able to take advantage of our 24/7 support services even on public holidays. All your sites will be available all of the time and so will we. With a number of communication options, you're able to pick the most convenient way to contact us and inquire about our services in case you don't have an account yet, or get assistance in case you are already among our customers. You can call us, have a chat with a live representative, send an email message or open a ticket from the Help section of the Hepsia website hosting Control Panel. The last two options come with 1-hour answer time guarantee, although it rarely takes over 20 mins to receive assistance whatever the nature of the trouble. Using our customer and technical support services, we'll be there for you anytime you need us, not several days later.

24/7 Customer Support in VPS Servers

In case you get a VPS server through us, you'll be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, we now have a couple of local telephone numbers in the United States, the UK and Australia plus a live chat service. If you're an active customer and you're looking for help with a technical issue which requires additional time to analyze or resolve, you will be able to open a support ticket through your billing account or you will be able to send an email message and we'll take care of the trouble and send you a response within the hour. The answer time is warranted 24/7, including holidays and weekends, but for the majority of issues it takes a maximum of 30 minutes to receive assistance. The support service covers your VPS and all of the pre-installed software it comes with, so if you'd like to have help with third-party software, you'll be able to check the additional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers

All of the dedicated server plans that we supply include 24/7 support through several methods of communication and with a 1-hour maximum response time warranty. When you want to learn more about the packages or you have any kind of billing or general questions, you're able to phone one of the local numbers we have internationally or you can use our live chat service and speak to a live agent. For solely tech matters which require assistance from a technical support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you could send an email, as all these channels are more appropriate to monitor a specific issue. The answer time for them rarely exceeds half an hour, which means that you can forget about having to wait for a whole day to receive support. Our support service is available for all server-related issues, as well as the pre-installed software. If you'd like to receive help with third-party applications, you may consider adding the Managed Services upgrade that we supply with all the packages.