In the event that you have ever had a hosting account before or you've dealt with any kind of online service, you're probably well aware from your personal experience that for some things it's better to talk to a live person on the telephone than to exchange support tickets or email messages. If you want to know more about a specific service before you decide to order it or if something small should be done, for example, it'll be far easier and quicker to do it in real time. If you have the option to contact representatives by phone, it is also very likely that you're working with a real hosting supplier, not a reseller. The type of support that you can get over the telephone differs between different providers - from common matters to experienced tech support. Typically most of the providers supply pre-sales assistance and first level phone support, while more complicated tech matters are resolved via email and / or tickets.

Phone Support in Hosting

All of our hosting packages include telephone support 14 hrs per day even on public holidays, so if you do not have an account yet, you can call us and learn more about our services or if we will meet the system requirements for your web sites. For your benefit, we have local phone lines in the U.S.A., the United Kingdom and Australia, so that you'll be able to call the phone number that is nearer to you. If you are an existing customer, we will help you in a timely manner with all of the general and billing matters as well as with a number of tech matters so as to save you time and efforts - we are aware of the fact that often it's much easier talk with a live person and get things done right away. Of course, some issues simply cannot be resolved on the telephone, so if this is the case you will have to take advantage of our ticketing system.

Phone Support in Semi-dedicated Servers

We provide live phone support 14 hrs a day as a part of the support services for each semi-dedicated server plan that we supply. Due to the fact that some issues are more difficult and time-consuming, you will need to open a ticket if you come across such an issue, still for all your general, billing or minor tech issues you can always call us and we will help you right away so as to save you the time you'll need to spend on creating a ticket. Even if you don't have an account yet, you'll be able to find out if you can host your sites on our innovative cloud platform or you can receive any other general info about our semi-dedicated solutions. We now have local phone numbers in the United States, the UK and Australia along with a global number, so you can call the one which is closer to your location.