Should you ever experience a problem with your website and be incapable of handling it on your own, ask the hosting provider’s support staff to assist you to get the site back online. A speedy resolution would be the most favorable scenario, but a lot of hosting companies answer within twenty four hours or even more, especially if you are working with a hosting reseller. Even if the problem can be resolved with ease, your website may not function satisfactorily or it may not be available at all for a longer time period, so you may lose potential clients as it is very unlikely that anyone would be dying to revisit a faulty site. This is why, you need to make sure not only that you can touch base with your web hosting company, but also that they can answer and help you in a well-timed manner. If a web app update doesn’t proceed as planned or you erase something mistakenly, for instance, the website must be fixed speedily in order to avoid lengthened unavailability.

One-Hour Response Guarantee in Hosting

Our hosting feature a 1-hour response guarantee, which goes to say that no matter what enquiry or difficulty you might have, we will always be there to help you. Actually, it seldom takes more than 30 minutes to get a problem solved or a query answered, and this is valid for both technical and pre-sales matters. Our technical support team members will be at your disposal 24-7, even on weekends and official holidays, which implies that you will get immediate help at all times. We know just how valuable time can be, so by the time we respond to your ticket or email, we will have enquired into the issue and, in case we haven’t figured out a solution, we’ll supply you with more details about what you need to do on your end, when the case demands it. With our support service, you can be sure that there will be someone to lend you a hand instantaneously, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you submit a client support ticket through your hosting Control Panel or write an email concerning your semi-dedicated server, you’ll get an answer within 1 hour max. You can touch base with us at all times in regards to billing, technical or general issues and since we’re available to you 24 hours a day, 7 days a week, 365 days a year, you will invariably receive support right on time. Based on the specific issue or question, we’ll give you more information, solve the complication if it’s been caused by something within our reach or advise you on what steps to take in case you need to adjust a given setting for an app that we cannot access. You can forget about waiting for an entire day for every single answer. In fact, in the majority of cases we reply to tickets and emails within twenty-twenty five minutes max.