A live chat is one of the several channels of communication supplied by some web hosting companies as a part of their support service. Depending on the company, the chat is used for billing, pre-sales and/or technical assistance. This method of contact is quicker as compared to a support ticket and it will make it much more unlikely to misunderstand or misspell something as compared to a phone call with a representative. Furthermore, if the issue that you experience needs some time to be reviewed and resolved, you will be able to do something different meanwhile instead of just waiting, like you would have to do if you call. You can also use a live chat assistance service completely free provided that you have Internet accessibility even if your website hosting supplier is based in a different country and they do not have a local phone number that you can call.

Live Chat Support in Hosting

As we believe that various issues are easily resolved when you chat with a live person, we offer a live chat service for all our potential and existing clients. The chat is accessible every day and our support agents will help you with a number of questions and situations. In case you are not our customer yet, you'll be able to learn more about our hosting packages and the web hosting environment in general so as to be certain that your websites will operate effectively on our servers. In case you already have an account and you have some questions or you encounter any troubles with some of our solutions, you'll be able to join us on the live chat and we will supply you with the necessary details or help you troubleshoot the issue. You will have to open a support ticket for specific problems which require longer time or the expertise of a sysadmin, but for the majority of basic troubles you will get help on the spot.

Live Chat Support in Semi-dedicated Servers

Using the live chat support service that we offer with all our semi-dedicated servers, you are able to find the the right answers for any questions you may have or get numerous problems dealt with instantly. Our service is online every day, thus you will be able to speak with an agent even on weekends and holidays. In case you're unsure which plan is better for your websites or if our revolutionary cloud hosting platform matches some system requirements, you may come on our live chat before purchasing anything. In case you are a current customer, you can obtain more details about billing issues, account settings along with a number of common tech problems you may experience, for example in case you can't install an e-mail account in a client on your computer. Our live chat will save you considerable time no matter where you are or when you contact us.