Integrated Ticketing System in Hosting
The ticketing system that we’re using for our hosting isn’t separate from the web hosting account. It is an indivisible part of our fully featured Hepsia hosting Control Panel and you will be able to access it whenever you want with just a couple of clicks, without leaving your web hosting account. The ticketing system features a quick-search field, which will help you track the status of de facto any ticket that you’ve already submitted, in case you need it. In addition, you can read knowledge base articles that are relevant to different problem categories, which you can select, so you can learn how to handle a particular problem before you actually send a ticket. The response time is maximum 60 minutes, which implies that you can obtain timely assistance at any moment and in case our client service staff recommends that you should do something within your account, you can do it right away without the need to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is more efficient to manage everything from one location, so we’ve integrated a support ticket system into the custom-developed Hepsia hosting Control Panel, which is offered with each and every semi-dedicated server package. This will allow you to handle the correspondence with our client support staff along with your disk drive space, so you will not have to remember an additional log-in name for a different system. You’ll be able to post a new ticket or to track the status of an old one with no more than a few mouse clicks while you’re browsing the content hosted in your account. On top of that, you can go through older tickets using an intelligent search option or take a look at applicable FAQ articles with solutions to commonly encountered complications. The built-in trouble ticket system is monitored 24/7 with the maximum response time being only 1 hour, so there will always be somebody to help you.