1 hour ticket response
We are devoted to providing a prompt and adequate response to each customer support ticket sent by a user. Our capable client service staff members will examine your request and will think of the best solution. We offer a 1–hour response time guarantee for all helpdesk tickets. In fact, the average client support ticket response time has proved to be 20 minutes.
A First–Rate Customer Service
Each member of our client service staff has many years of experience in the hosting sphere and most of them have been with us for at least five years. They all are eager to respond to all your queries in the most proficient manner possible.
An Easy–to–Navigate Help Section
Included in the Web Hosting Control Panel is an intuitive Help Center, which offers various information sources. You can browse through a regularly updated knowledge base featuring web hosting account management articles and site management articles, watch our how–to video tutorials or take a peek at the F.A.Q. library.