Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • You will find nearly all the answers to your questions in the easy–to–navigate Help section built into our Web Hosting Control Panel. It boasts an immense knowledge base with commonly asked questions and detailed how–to articles compiled by our qualified customer support staff.

  • Top quality support service
  • Instructional Videos

  • We have compiled a selection of instructional video tutorials that visually display how to tackle a common issue associated with your hosting account. You will find the training videos in the Help section.

  • Intuitive help center
  • A 1–Hour Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24/7/365 client care service and include a 60–minute support ticket response guarantee. Our trained tech support engineers will be available to you 24x7 and will rectify any issue that you may encounter within maximum sixty minutes after the helpdesk ticket submission. In the majority of instances, a reply will be given to you in less than 20 minutes.