Customer Support Channels
A 1–hour Response Guarantee
Our client service staff is trained to very quickly address all of our hosting users’ questions and advise requests. Through our ticket system, it will be easy to fill in your issue and a support crew fellow member will go back to you in less than maximum 60 minutes. Actually, practice has proved that the usual response time frame is Twenty minutes.
A Top–quality Support Service
Our assistance service is supplied by a team of experienced professionals who will be prepared to answer your questions without delay. You are able to get in touch with the tech support team team by launching a support ticket from your Web Hosting Control Panel or by submitting us an e–mail message. On working days, you may also call us on the phone or use the live chat option.
An Intuitive Help Section
We have built–in a substantial know–how base into the Control Panel to enable you to acquire convenient step–by–step guidelines at any time. Each section of the Control Panel possesses its own contextual help area offering a group of how–to content articles. We have also prepared educational videos to provide you with a greater visual representation of the way in which to execute any given activity.