Customer Support Channels
A Sixty–Minute Ticket Response Guarantee
All your assistance requests will be dealt with in no more than 60 min after the ticket or email was submitted. If your issue requires further assistance from an administrator, we’ll forward the ticket or the email to the person in charge, in a timely manner then leave a note to notify you that more time will be needed for reaching the optimal solution. If you take advantage of our Optional Admin Services package, any of the services included there will be executed whenever you prefer.
A First–Rate Support Service
We’ll be at your disposal 24x7x365 to answer any enquiries that you may have regarding our Web Hosting Control Panel or any of the applications that we have pre–installed for you on the dedicated server. If you also need assistance tackling server administration tasks, you can order our Optional Admin Services package, which includes backup disk storage space, weekly OS updates, server monitoring and restarting procedures, as well as installation and troubleshooting services
A User–Friendly Help Area
We have provided our Web Hosting Control Panel with a fully detailed knowledgebase, which includes in–depth explanations of its features and functionalities. Moreover, we have shot exhaustive video tutorials that will further show you how to carry out a given operation or troubleshoot a regularly encountered problem. The how–to articles and the tutorial video clips are readily accessible from each Web Hosting Control Panel section via the Help and Videos buttons situated in the upper right corner.