A 99.9% Server Uptime
Our hosting system is based on a steady, world–class hardware configuration and a significantly customized Linux variation. Thus, regardless of what your site is, or how many visitors you’ve got, or even if there’s a distributed denial–of–service attack, our machines will remain up and your sites will stay accessible online.
All hosting packages come with a 99.9% server uptime guarantee. And no matter which datacenter you choose, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
When you build your very own cloud hosting platform, it’s vital to also build your own network architecture. Because of this, we set up a custom–configured internal network in each one of our data center facilities. Based on enterprise–level Juniper routers and switches, our internal network allows for insanely fast data transmission rates and is completely redundant.
Because of this, you will take advantage of a 99.9% network uptime in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter as well as in our AU based datacenter, regardless of which web hosting service you have chosen.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. In case you’re dissatisfied with our web hosting services, or if you find them insufficient, or if you decide that you need a VPS servers instead of a cloud hosting package – we will give you a reimbursement, no questions asked.
All domain name registrations are nonrefundable, but you’ll keep total control of your domains even if you close your hosting account with us.
24/7 Technical Support
If you have ever had to wait for hours to receive an answer, you probably know how maddening this can be, particularly when your website is at stake. Because of this, we offer a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our customer service technicians will be available to you and they’ll get back to you in less than one hour. And the best thing is that their average response time is less than 20 minutes!